Common Questions about Vacation Rental Homes

FAQ
 

• Do I need to bring my own linens?
  No. Each home will have linens, towels, necessary kitchen equipment for cooking and entertaining.
  
  Is there a lot to do in Southwest Florida?
  Along with some of the best and most beautiful golf courses, we have beaches that people come to enjoy from all over the world!  There is fine dining, tennis, swimming, bike, nature walks and anything your heart desires!

• Do the homes provide beach umbrellas and lawn chairs?
  Some homes will have beach equipment. However, we do not require the owners provide them.

• What time is Check-In?
  Check-In begins at 4:00 p.m. on the date your lease begins. Except: We are open on New Year’s Day and we will begin checking in guests promptly at 2:00 p.m. Please note that we will be out that morning inspecting your vacation home to prepare for your arrival. We will make every possible effort to have each home ready by check-in. However, we cannot guarantee as to the exact time you will be able to occupy the home. At times, there are circumstances beyond our control such as maintenance or housekeeping issues which may prevent to check in on time. This rarely happens and we apologize in advance. If there is a delay in being able to occupy a property we will call you via the cell phone that you have provided as soon as the property is ready for occupancy.

• Can I Check-In earlier than 4:00 p.m.?
  During peak season (January, February and March), it may be difficult to accommodate your request. We will make every effort to meet your early check-in needs. If we are able to do so an early check-in administrative fee of $50.00 shall apply. Please contact our office in advance.

• Where do we Check-In?
  Check-In will take place at the reserved property. The location and code of the lockbox will be provided prior check in day. Please note that we are NOT located in the Country Club where you will be staying.

• What is the Check-Out process?
  Check out time is 9:00 a.m. Due to the need to prepare the property for the next guest in a short period of time we must strictly adhere to the 9:00 AM check-out time. Please, refer to the lease agreement for key return instructions. Prior to leaving the home, please place used towels and linens on the washing machine. It will be helpful for our cleaners if you will place a note on any unused beds. There is no need to empty the refrigerator or freezer. If you are staying in a home with individual trash pick-up and it just so happened to be trash disposal day, we would appreciate it if you place the barrels at the end of the driveway. PLEASE DO NOT TURN OFF THE AIR CONDITIONING.

• How do I activate my golf or social membership?
  If you are staying in Legends Golf & Country Club, you have already completed and paid for your membership transfer. You will simply need to go to the Clubhouse with the vehicle you will be using during your vacation and they will affix the parking pass to your car. If you are staying at Colonial Country Club or Heritage Palms, you will be given your paperwork during the Check-In process in our office. You will need to take that form along with your check for the membership transfer to the Club House. At that time, they will provide you with a short orientation and a parking decal.

• Will I have trouble getting in the gate at the Country Club the first day I arrive?
  Country Club Rentals, Inc. works in partnership with all the Clubs. They will be expecting you and you will be greeted with a smile! Please be prepared to present your driver’s license.

• Can I have friends and family visit during my stay?
  Of course you can have visitors! Your welcome package will provide you with the phone number for the gate house where you will be staying. Please call the guard well in advance and let them know the name, date and time of the person who will be visiting.

• What happens if I leave something behind?
  Please inspect the property thoroughly before leaving. Should you leave something behind, please contact our office. We will be happy to retrieve it and ship it to you. In addition to the cost to ship, there will be an administrative charge of $45.00+shipping cost. Large, cumbersome and international shipping may be significantly more expensive.

• Is my rental home non-smoking?
  Yes! All our rental properties are non-smoking. Should we determine that smoking has taken place, the security deposit will not be returned and you will not be allowed back in the future.

• Where is the closest airport?
  Regional Southwest Airport is within 10 miles of all the Country Clubs.

• Does the home I am staying in have a gas grill?
  If you are staying in a single-family home, there may be a gas grill. The owner is not required to provide one for you. As a courtesy to the guest who will follow you, please scrape and clean the grill before you leave.

• What happens if there is an issue with an appliance or the air conditioning during my stay?
  We have a handyman available Monday through Friday. We also working very closely with a local appliance repair company and an air conditioning company. We will do our best to have your issue resolved within 24 hours. We check our voicemail frequently during the weekend. If you have an issue, please leave us a message.

• Is housekeeping available during our stay?
  Should you wish your home to be cleaned during your stay, contact us and we will arrange for a cleaner to contact you.

• Do you provide paper and cleaning products?
  Your home will be stocked with a “starter” supply of products such as toilet tissue, dishwasher detergent, laundry detergent and soap.

• Does my home have a washer and dryer?
  Each home does have a washer and dryer.

• Can I make a special request for additional Cable services?
  Yes. It is necessary that you make that request at least 30 days in advance to allow for coordination. Should the request require a trip to the Cable Store, you will be required to pick up the equipment. If you are unable, we will make every attempt to pick up the equipment. Please note that along with the cost for the additional services, you will be charged $50.00 per hour and a $35.00 gasoline fee.

• Does my home have WIFI?
  Each home has WIFI. In most cases, the ID and Password will be found on the bottom of the modem or on the counter or desk.

• What if I need to cancel my lease?
  You will be offered the opportunity to purchase travel insurance to protect you in the event you should need to cancel. If you decide not to purchase the insurance, we will make every effort to find a replacement. Please know that your contract is binding upon execution and if we are unsuccessful in finding a replacement, you will be responsible for the full amount on the lease. Request for cancellation must be made in writing and acknowledged by Country Club Rentals on behalf of the Property Owner. There will be a non-refundable $300.00 administration fee for this process and must be paid before we will begin marketing the property for re-rental. In the event the property is re-rented for a term less than your contract, you will be responsible for the difference.

• What if I decide to buy a home after my wonderful vacation?
  We are licensed realtors and experts in Country Clubs in the area. We would be very happy to educate you and assist you in your purchase.

• What happens if I lose the key to the property?
  Relax! The key chain does not identify the property but rather a number used by our office only. You will be charged the cost to have replacement keys made and a $55.00 administrative fee. Please note that if you have lost a community pool key, the replacement cost can be has high as $100.00. This charge is imposed by the community association.

• Is it possible to arrive a few days early or leave a few days later?
  Should you need to adjust your arrival and departure after the contract is executed, please contact us in writing and we will contact the property owner and obtain their approval. Once that is obtained, we will adjust the contract, lease application and notify the Association and Country Club. You will be charged for the prorated rent. There may be a slight administrative fee involved only if the contract and lease application needs to be revised.